Cancellation Notification: If you need to cancel an appointment, we kindly request that you notify us within 48 hours of the scheduled date and time. It is essential that we receive timely notification to allow us to adjust our schedule.

Rescheduling: Emergencies and unexpected events happen, and we are here for you. If you find yourself in a situation where you need to reschedule an appointment, communicate your circumstances with us, and we will do our best to accommodate your needs.

Refunds for “Online Design”: Once we receive the filled out questionnaire, with pictures and measurements of your space and we begin working on your project, we regret to inform you that refunds will no longer be available. That’s because we invest significant time and effort in creating a personalized plan tailored to your space. Therefore, after receiving your questionnaire and pictures, we may already be working thoroughly to ensure a  satisfactory outcome.

Refunds for “Room Refresh”: If you request a refund before we are scheduled to begin the Design Phase, we will gladly process it for you. However, please note that a service fee of 3% will be deducted from your payment. Apologies for the inconvenience, but this fee is necessary due to the processing fees imposed by our payment platform.

Refunds for “Full Service”:

If you request a refund before the scheduled date of the in-person Consultation, we will gladly process it for you. However, please note that a service fee of 3% will be deducted from your payment. Apologies for the inconvenience, but this fee is necessary due to the processing fees imposed by our payment platform.

Once we finish the Onboarding Phase and move on to the Design Phase, we regret to inform you that refunding the flat fee of the Design Phase will no longer be available. That’s because we invest significant time and effort in creating a personalized design tailored to your space. Therefore, beginning the Design Phase, we may have already started working diligently.

Procurement and Implementation are hourly services where we carry out several tasks including tracking orders, overseeing trades and site walkthroughs. If you wish to opt-out, then we will terminate the agreement immediately. Upon termination, we will cease performing the Procurement and Implementation services immediately. We will kindly ask you to pay any outstanding invoices and amounts due for reimbursable expenses. All in-process orders for materials shall be delivered to you, subject to your payment of any balance which may be due on such purchases.

Our cancellation and refund policy is designed to maintain fairness for us while ensuring high-quality service for all our valued clients. Your understanding and cooperation are greatly appreciated. If you have any questions or concerns regarding our policy, please do not hesitate to reach out. We are here to help and provide any additional clarification you may require.